Back Office
Custom filters (2)
Priya M. · L1 Agent / Assigner
Open Cases
1,284
Across all queues
Unassigned Cases
342
Pending assignment
Overdue Cases
87
SLA breached
My Cases
43
My active workload
Cases With Customer
156
Awaiting RFI response
Updated 10:35 AM  |  Update
Onboarding Unassigned Assigned / Under Review Assigned to Me / Under Review by Me
CasesNot DueDueOverdue CasesNot DueDueOverdue CasesNot DueDueOverdue
New cases2418421569832268521
With L21283184601685311
With MLRO431–221552211–
With Customer862–966420126411
Returned by L216105148321064211
Returned by MLRO642–181242211–
Returned by customer10721382495431–
Odd Cases Unassigned Assigned / Under Review Assigned to Me / Under Review by Me
CasesNot DueDueOverdue CasesNot DueDueOverdue CasesNot DueDueOverdue
New cases18124272481686411
With L28521362484321–
With MLRO321–1493211––
With Customer541–281864321–
Returned by L27511221453211–
Returned by MLRO22––852111––
Returned by customer431–161042211–
New screening hits14932422895431–
Post Approval Unassigned Assigned / Under Review Assigned to Me / Under Review by Me
CasesNot DueDueOverdue CasesNot DueDueOverdue CasesNot DueDueOverdue
New screening hits11731342284321–
New customer updates9621281864321–
With L2541–201343211–
With MLRO321–1172211––
With Customer6411181152211–
Returned by L2431–14932211–
Returned by MLRO211–742111––
Returned by customer321–12831211–
Custom filters
Saved filters
High risk · APAC · Unassigned
Compliance pending · India